{"id":1014,"date":"2019-11-12T20:31:43","date_gmt":"2019-11-12T20:31:43","guid":{"rendered":"http:\/\/afiscal.com\/mx\/?page_id=1014"},"modified":"2019-11-19T15:35:40","modified_gmt":"2019-11-19T15:35:40","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/afiscal.com\/mx\/index.php\/preguntas-frecuentes\/","title":{"rendered":"PREGUNTAS FRECUENTES"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|phone\u00bb prev_background_color=\u00bb#ffffff\u00bb next_background_color=\u00bb#ffffff\u00bb admin_label=\u00bbHero Section\u00bb _builder_version=\u00bb3.26.6″ use_background_color_gradient=\u00bbon\u00bb background_color_gradient_start=\u00bbrgba(0,66,136,0.94)\u00bb background_color_gradient_end=\u00bbrgba(43,48,58,0.5)\u00bb background_color_gradient_type=\u00bbradial\u00bb background_color_gradient_direction_radial=\u00bbtop left\u00bb background_color_gradient_start_position=\u00bb10%\u00bb background_color_gradient_overlays_image=\u00bbon\u00bb background_image=\u00bbhttp:\/\/afiscal.com\/mx\/wp-content\/uploads\/2019\/11\/gente-negocios-sentado-escritorio-oficina-trabajando-proyecto_1098-17930.jpg\u00bb module_alignment=\u00bbright\u00bb custom_margin=\u00bb0px|0px|0px|0px|true|true\u00bb custom_margin_tablet=\u00bb0px|0px|0px|0px|true|true\u00bb custom_margin_last_edited=\u00bbon|tablet\u00bb custom_padding=\u00bb10vw|0|10vw|0|true|false\u00bb custom_padding_tablet=\u00bb|||0px\u00bb custom_padding_phone=\u00bb120px||120px||true\u00bb top_divider_style=\u00bbasymmetric4″ top_divider_repeat=\u00bb0.5x\u00bb top_divider_flip=\u00bbvertical\u00bb bottom_divider_style=\u00bbasymmetric4″ bottom_divider_repeat=\u00bb0.5x\u00bb bottom_divider_flip=\u00bbhorizontal\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb2%\u00bb][et_pb_row admin_label=\u00bbHero Area\u00bb _builder_version=\u00bb3.25″ background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb custom_margin=\u00bb|||\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb3.25″ custom_padding=\u00bb|||\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbTitle\u00bb _builder_version=\u00bb3.26.6″ text_font=\u00bb||||||||\u00bb quote_font=\u00bb||||||||\u00bb header_font=\u00bbQuicksand|700|||||||\u00bb header_font_size=\u00bb60px\u00bb header_line_height=\u00bb1.4em\u00bb header_2_font=\u00bb||||||||\u00bb border_color_all=\u00bb#ff5400″ border_width_left=\u00bb10px\u00bb background_layout=\u00bbdark\u00bb custom_margin=\u00bb|||-40px\u00bb custom_margin_phone=\u00bb|||0px\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb|||30px\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb5%\u00bb animation_starting_opacity=\u00bb100%\u00bb header_font_size_tablet=\u00bb40px\u00bb header_font_size_last_edited=\u00bbon|tablet\u00bb]<\/p>\n

PREGUNTAS FRECUENTES<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb3.22″ background_size=\u00bbinitial\u00bb module_alignment=\u00bbright\u00bb custom_margin=\u00bb|||\u00bb custom_padding=\u00bb100px||100px||true|false\u00bb][et_pb_row custom_padding_last_edited=\u00bboff|desktop\u00bb admin_label=\u00bbService Area\u00bb _builder_version=\u00bb3.25″ max_width=\u00bb80%\u00bb custom_margin=\u00bb|||\u00bb custom_padding=\u00bb|||\u00bb custom_padding_phone=\u00bb30px|30px|30px|30px|true|true\u00bb use_custom_width=\u00bbon\u00bb width_unit=\u00bboff\u00bb locked=\u00bboff\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb3.25″ background_color=\u00bb#ffffff\u00bb custom_padding=\u00bb|||\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_blurb title=\u00bbPREGUNTAS FRECUENTES\u00bb use_icon=\u00bbon\u00bb content_max_width=\u00bb100%\u00bb _builder_version=\u00bb3.26.6″ header_level=\u00bbh3″ header_font=\u00bbQuicksand|700|||||||\u00bb header_text_color=\u00bb#ff5400″ header_line_height=\u00bb1.3em\u00bb body_font=\u00bb||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb background_color=\u00bb#ffffff\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_vertical=\u00bb-16px\u00bb box_shadow_blur=\u00bb85px\u00bb box_shadow_spread=\u00bb-30px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb40px|40px|40px|40px|true|true\u00bb animation_style=\u00bbzoom\u00bb animation_delay=\u00bb200ms\u00bb animation_intensity_zoom=\u00bb5%\u00bb animation=\u00bboff\u00bb locked=\u00bboff\u00bb][\/et_pb_blurb][et_pb_toggle title=\u00bb\u00bfEn realidad el paquete PREMIUM ILIMITADO cuenta con servicio ilimitado de facturaci\u00f3n y n\u00f3mina?\u00bb open_toggle_text_color=\u00bb#000000″ open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_text_color=\u00bb#000000″ closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#0072ff\u00bb _builder_version=\u00bb3.26.6″ title_font=\u00bbBasic|700|||||||\u00bb title_font_size=\u00bb18px\u00bb title_line_height=\u00bb1.5em\u00bb body_font=\u00bbRoboto||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb border_width_all=\u00bb0px\u00bb border_color_all=\u00bb#ededed\u00bb border_width_top=\u00bb2px\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_blur=\u00bb40px\u00bb box_shadow_spread=\u00bb-13px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb|40px||40px|true|true\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb]<\/p>\n

S\u00ed, olv\u00eddate de costos por folios\/timbres, no hay enga\u00f1o. Sin embargo cada paquete es por un RFC en renta anual, pero adicionalmente se pueden dar de alta otras empresas con paquetes de servicio de FACTURACION PLUS donde se manejen vol\u00famenes m\u00e1s peque\u00f1os de uso.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bb\u00bfDonde almacena mi informaci\u00f3n personal FactuPronto? \u00bfEst\u00e1 segura?\u00bb open_toggle_text_color=\u00bb#000000″ open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_text_color=\u00bb#000000″ closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#0072ff\u00bb _builder_version=\u00bb3.26.6″ title_font=\u00bbBasic|700|||||||\u00bb title_font_size=\u00bb18px\u00bb title_line_height=\u00bb1.5em\u00bb body_font=\u00bbRoboto||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb border_width_all=\u00bb0px\u00bb border_color_all=\u00bb#ededed\u00bb border_width_top=\u00bb2px\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_blur=\u00bb40px\u00bb box_shadow_spread=\u00bb-13px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb|40px||40px|true|true\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb]<\/p>\n

Su informaci\u00f3n est\u00e1 segura, encriptada y es transportada confidencialmente v\u00eda SSL. Contamos con un centro de datos auditado por el SAT en nuestra direcci\u00f3n fiscal que cuenta con el cumplimiento de las normas exigidas por el SAT en materia de encriptaci\u00f3n de datos, dicho centro de datos es monitoreado 24 hrs. y cuenta con las normas de seguridad como puertas con acceso biom\u00e9trico, vigilancia y sistemas de alarma que garantizan la protecci\u00f3n y respaldo de su informaci\u00f3n, adem\u00e1s de un servicio alterno en caso de desastre. Nuestro personal pasa por un proceso de selecci\u00f3n y es continuamente auditado a fin de mantener la confidencialidad de la informaci\u00f3n.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bb\u00bfSi no es de mi satisfacci\u00f3n el servicio puedo cancelar? \u00bfRecibir\u00e9 un reembolso?\u00bb open_toggle_text_color=\u00bb#000000″ open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_text_color=\u00bb#000000″ closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#0072ff\u00bb _builder_version=\u00bb3.26.6″ title_font=\u00bbBasic|700|||||||\u00bb title_font_size=\u00bb18px\u00bb title_line_height=\u00bb1.5em\u00bb body_font=\u00bbRoboto||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb border_width_all=\u00bb0px\u00bb border_color_all=\u00bb#ededed\u00bb border_width_top=\u00bb2px\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_blur=\u00bb40px\u00bb box_shadow_spread=\u00bb-13px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb|40px||40px|true|true\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb]<\/p>\n

Los servicios adicionales contratados se pueden cancelar, si est\u00e1 dentro de 15 d\u00edas despu\u00e9s de su compra se puede hacer la devoluci\u00f3n de su dinero, descontando los servicios consumidos. (deber\u00e1 generar su queja por escrito a oficina@afiscal.com e indicarnos una cuenta bancaria a su nombre o de su empresa con CLABE para SPEI para proceder con la devoluci\u00f3n dentro los 15 d\u00edas siguientes o menos).<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bb\u00bfC\u00f3mo empiezo a usar el servicio?\u00bb open_toggle_text_color=\u00bb#000000″ open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_text_color=\u00bb#000000″ closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#0072ff\u00bb _builder_version=\u00bb3.26.6″ title_font=\u00bbBasic|700|||||||\u00bb title_font_size=\u00bb18px\u00bb title_line_height=\u00bb1.5em\u00bb body_font=\u00bbRoboto||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb border_width_all=\u00bb0px\u00bb border_color_all=\u00bb#ededed\u00bb border_width_top=\u00bb2px\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_blur=\u00bb40px\u00bb box_shadow_spread=\u00bb-13px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb|40px||40px|true|true\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb]<\/p>\n

Nuestro software en la nube es tan sencillo de usar que no necesitar\u00e1s mucho tiempo en dominarlo.
Olv\u00eddate de actualizaciones y de problemas de sistemas, estamos para ayudarte.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bb\u00bfPuedo conectar mi ERP o sistema local a el servicio PREMIUM ILIMITADO?\u00bb open_toggle_text_color=\u00bb#000000″ open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_text_color=\u00bb#000000″ closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#0072ff\u00bb _builder_version=\u00bb3.26.6″ title_font=\u00bbBasic|700|||||||\u00bb title_font_size=\u00bb18px\u00bb title_line_height=\u00bb1.5em\u00bb body_font=\u00bbRoboto||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb border_width_all=\u00bb0px\u00bb border_color_all=\u00bb#ededed\u00bb border_width_top=\u00bb2px\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_blur=\u00bb40px\u00bb box_shadow_spread=\u00bb-13px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb|40px||40px|true|true\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb]<\/p>\n

Si es posible, sin embargo hay requerimientos t\u00e9cnicos que se deber\u00e1n cumplir y hay un costo anual por el servicio del\u00a0<\/span>COMPLEMENTO DE WEBSERVICE O TXT<\/a>\u00a0por RFC.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bb\u00bfPor qu\u00e9 nuestro sistema es tu mejor opci\u00f3n?\u00bb open_toggle_text_color=\u00bb#000000″ open_toggle_background_color=\u00bb#ffffff\u00bb closed_toggle_text_color=\u00bb#000000″ closed_toggle_background_color=\u00bb#ffffff\u00bb icon_color=\u00bb#0072ff\u00bb _builder_version=\u00bb3.26.6″ title_font=\u00bbBasic|700|||||||\u00bb title_font_size=\u00bb18px\u00bb title_line_height=\u00bb1.5em\u00bb body_font=\u00bbRoboto||||||||\u00bb body_font_size=\u00bb16px\u00bb body_line_height=\u00bb1.8em\u00bb border_width_all=\u00bb0px\u00bb border_color_all=\u00bb#ededed\u00bb border_width_top=\u00bb2px\u00bb box_shadow_style=\u00bbpreset3″ box_shadow_blur=\u00bb40px\u00bb box_shadow_spread=\u00bb-13px\u00bb custom_margin=\u00bb||0px|\u00bb custom_padding=\u00bb|40px||40px|true|true\u00bb animation_style=\u00bbslide\u00bb animation_direction=\u00bbtop\u00bb animation_intensity_slide=\u00bb20%\u00bb]<\/p>\n

Contamos con infraestructura de calidad mundial con doble proveedor de fibra \u00f3ptica, DataCenter propio auditado por el SAT y DataCenter alterno para emergencias, soporte t\u00e9cnico con metodolog\u00eda ITIL, con servicio 24 hrs v\u00eda Whatsapp<\/p>\n

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\u00bfDESEAS M\u00c1S INFORMAC\u00cdON? LL\u00c1MANOS AL: 811 716 9109<\/span><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb3.26.6″ background_color=\u00bb#FF5400″ custom_padding=\u00bb40px|10%|40px|10%\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_button button_url=\u00bbtel:811%20716%209109″ button_text=\u00bbLLAMAR\u00bb _builder_version=\u00bb3.26.6″ custom_button=\u00bbon\u00bb button_text_size=\u00bb22px\u00bb button_text_color=\u00bb#ffffff\u00bb button_bg_color=\u00bb#ff5400″ button_border_width=\u00bb3px\u00bb button_border_color=\u00bbrgba(0,0,0,0)\u00bb button_border_radius=\u00bb0px\u00bb button_letter_spacing=\u00bb4px\u00bb button_font=\u00bbRoboto|900|||||||\u00bb button_icon=\u00bb%%3%%\u00bb button_icon_color=\u00bb#ffffff\u00bb custom_margin=\u00bb|-109px||-42px|false|false\u00bb custom_padding=\u00bb|5px||0px||\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbAbout Area\u00bb _builder_version=\u00bb3.26.6″ custom_margin=\u00bb10vw|||\u00bb locked=\u00bboff\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb3.25″ custom_padding=\u00bb|||\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbTitle\u00bb _builder_version=\u00bb3.26.6″ text_font=\u00bb||||||||\u00bb header_font=\u00bb||||||||\u00bb header_2_font=\u00bbQuicksand|700|||||||\u00bb header_2_font_size=\u00bb48px\u00bb header_2_line_height=\u00bb1.4em\u00bb border_width_left=\u00bb10px\u00bb border_color_left=\u00bb#ff5400″ background_layout=\u00bbdark\u00bb custom_margin=\u00bb|||-40px\u00bb custom_margin_phone=\u00bb|||0px\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb|||30px\u00bb animation_style=\u00bbfold\u00bb animation_direction=\u00bbleft\u00bb animation_intensity_fold=\u00bb5%\u00bb animation_starting_opacity=\u00bb100%\u00bb header_2_font_size_tablet=\u00bb30px\u00bb header_2_font_size_last_edited=\u00bbon|tablet\u00bb]<\/p>\n

\u00bfDESEAS M\u00c1S INFORMACI\u00d3N?<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=\u00bbSubtitle\u00bb _builder_version=\u00bb3.26.6″ text_font=\u00bbBasic||||||||\u00bb text_font_size=\u00bb20px\u00bb text_line_height=\u00bb1.8em\u00bb background_layout=\u00bbdark\u00bb max_width=\u00bb700px\u00bb max_width_last_edited=\u00bbon|tablet\u00bb custom_padding=\u00bb|||\u00bb animation_style=\u00bbfold\u00bb animation_direction=\u00bbleft\u00bb animation_intensity_fold=\u00bb5%\u00bb animation_starting_opacity=\u00bb100%\u00bb locked=\u00bboff\u00bb]<\/p>\n

Escr\u00edbenos en el siguiente formulario de contacto\u00a0<\/p>\n

[\/et_pb_text][et_pb_contact_form captcha=\u00bboff\u00bb email=\u00bbfacturacion@afiscal.com\u00bb custom_message=\u00bbSolicitud de informaci\u00f3n sobre los paquetes de folios||et_pb_line_break_holder||||et_pb_line_break_holder||Mi nombre es: %%name%%||et_pb_line_break_holder||||et_pb_line_break_holder||Mi correo electr\u00f3nico es: %%email%%||et_pb_line_break_holder||||et_pb_line_break_holder||Mi tel\u00e9fono es: %%phone_2%%||et_pb_line_break_holder||||et_pb_line_break_holder||telefono %%phone%%||et_pb_line_break_holder||||et_pb_line_break_holder||Mensaje: %%message%%\u00bb success_message=\u00bb\u00a1Gracias por contactarnos!, en breve atenderemos tu solicitud.\u00bb submit_button_text=\u00bbENVIAR\u00bb module_id=\u00bbet_pb_contact_form_0″ _builder_version=\u00bb3.26.6″ form_field_background_color=\u00bb#ffffff\u00bb form_field_text_color=\u00bb#353535″ title_font=\u00bbRoboto||||||||\u00bb form_field_font=\u00bbRoboto||||||||\u00bb form_field_font_size=\u00bb18px\u00bb 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